Quality Assurance Software for Contact Centers. Customer Service and Sales Operations.
PlayVox is a Learning, Coaching and Performance platform designed to manage and motivate people at Call Centers.
PlayVox helps call centers onboard and retain new agents through gamification and rewards. The results are improved morale, decreased staff turnover rates, better training quality and increased profits.
For reference, call centers with more than 1,000 agents average 70% turnover annually – this translates an annual loss of $2.8 million. We are a painkiller, not a vitamin.