WSJ: Spanning Continents, PlayVox Picks Up $1.5M to Gamify Call Centers

In order to reduce employee turnover at Call-Centers, Playvox brings their funding to $2.2M with a new $1.5M round led by Colombia’s largest utility company EPM, it is also worth noting that Colombia is a large call-center hub and although PlayVox is a U.S. company, their engineering base is also in Colombia.

PlayVox Inc. has raised $1.5 million from a corporate venture investor in Colombia to make call centers better to places to work.

PlayVox has developed a dashboard that is designed to make it more fun for call center workers to achieve their goals. It includes social recognition by peers, rankings, prizes, training, and communication and management tools. It can be used by both workers and their managers.

[…] With roots in Latin America and the U.S. It was the first non-U.S. company admitted to Alchemist Accelerator, the Bay Area incubator for business software startups, and will be using its new money to tackle the North American market, Mr. Giraldo said.

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